Terms of service

These Terms of Service govern your use of the Calixey website and your purchase of products from our online store. By accessing our website, using our services, or placing an order through our store, you agree to these Terms of Service and our related policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Policy.

If you do not agree with these Terms, please do not use our website.

1. Business Information

Company: Calixey
Email: support@calixey.com
Phone: +1 505-561-4678
Company EIN: 42-2315464
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Address: 226 KIT CARSON RD APT C5, TAOS NM, 87571, United States

2. Use of the Website

You agree to use our website only for lawful purposes. You agree not to:

Use the website for unlawful, fraudulent, or abusive purposes
Submit false, misleading, or incomplete information
Interfere with the website’s operation, security, or functionality
Abuse returns, refunds, chargebacks, discount codes, promotions, or customer support services
Copy, scrape, reproduce, distribute, or misuse website content without authorization

We reserve the right to refuse service, limit access, cancel orders, or take appropriate action if misuse, fraud, or suspicious activity is detected.

3. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, prices, images, availability, and other information on our website are accurate and up to date.

However, errors may occasionally occur. We reserve the right to correct errors, update product information, limit quantities, cancel affected orders, or make changes where necessary.

Product images are provided for illustrative purposes. Actual colors, materials, finishes, packaging, or product details may vary slightly due to screen settings, manufacturing updates, supplier changes, or natural product variations.

4. Pricing

All prices displayed on the website are shown in the currency indicated on the site or at checkout.

Taxes, shipping fees, and any other applicable charges will be shown before you complete your purchase. We reserve the right to update prices at any time, but changes will not affect orders that have already been accepted unless an obvious pricing or technical error has occurred.

5. Orders and Payments

All orders are subject to acceptance, payment verification, and product availability.

We may refuse, hold, or cancel an order for reasons including, but not limited to:

Suspected fraud or unauthorized activity
Payment issues or failed payment verification
Product unavailability
Pricing, listing, or technical errors
Incomplete or inaccurate customer information
Shipping restrictions or delivery limitations

If payment has already been captured for a canceled order, we will issue a refund to the original payment method.

6. Shipping and Delivery

Shipping options, delivery estimates, and any applicable charges are shown at checkout or otherwise disclosed before you complete your purchase.

Delivery times are estimates only and may be affected by factors outside our control, including carrier delays, weather conditions, address issues, customs processing where applicable, or other unexpected events.

Shipping is governed by our Shipping Policy.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review our Return & Refund Policy before placing an order so you understand the return window, eligibility requirements, refund process, and any conditions that may apply.

Nothing in these Terms limits any mandatory consumer rights that may apply under applicable law.

8. Customer Information

You agree to provide accurate, complete, and current information when placing an order or contacting us. Calixey is not responsible for delays, failed delivery, or order issues caused by incorrect or incomplete customer information.

If you notice an error in your order details, please contact us as soon as possible at support@calixey.com.

9. Intellectual Property

All content on this website, including text, graphics, logos, icons, images, product listings, page layout, design elements, and other materials, is owned by or licensed to Calixey.

You may not copy, reproduce, distribute, modify, display, sell, or use our website content without prior written permission.

10. Third-Party Services and Links

Our website may include links to third-party websites, apps, payment providers, shipping providers, or other services.

We are not responsible for the content, policies, privacy practices, terms, availability, or operations of third-party services. Your use of third-party services may be governed by their own terms and policies.

11. Website Availability

We try to keep our website available and functioning properly, but we do not guarantee uninterrupted access, error-free operation, or that the website will always be free from harmful components.

We may update, suspend, restrict, or discontinue any part of the website at any time.

12. Disclaimer

This website and its content are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

We do not guarantee that all product information, website content, pricing, or availability will always be complete, current, or error-free.

13. Limitation of Liability

To the fullest extent permitted by law, Calixey shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website, products, delivery services, payment providers, or third-party services.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

14. Governing Law

These Terms are governed by the laws applicable in the State of New Mexico and the United States, without prejudice to any mandatory consumer protection rights that may apply under the laws of your place of residence.