FAQs

1. How can I contact Calixey?

You can contact us using the details below:

Company: Calixey
Company EIN: 42-2315464
Email: support@calixey.com
Phone: +1 505-561-4678
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Address: 6401 CAMERON LN UNIT 312, CRESTWOOD, KY 40014, United States

2. What payment methods do you accept?

We accept the payment methods shown at checkout, which may include Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and other approved payment methods.

Available payment options may vary depending on your location, device, currency, and order details.

3. When will I be charged?

Payment is due when you place your order.

Depending on the payment provider, payment may be charged immediately or authorized first and captured shortly after order confirmation.

4. Where do you ship?

We currently ship to addresses within the United States.

5. How much does shipping cost?

We offer free shipping all over United States.

6. How long does order processing take?

Orders are typically processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays are usually processed on the next business day.

7. How long does delivery take?

Estimated standard delivery time is typically 5–6 business days after dispatch, depending on the delivery address, carrier service, and external factors.

Delivery times are estimates only and are not guaranteed.

8. Will I receive tracking information?

Yes, tracking information will be provided by email where available after your order has shipped.

Please allow some time for tracking updates to appear.

9. What if I entered the wrong shipping address?

Please contact us as soon as possible at support@calixey.com.

We will try to help, but we cannot guarantee changes once an order has been processed or shipped.

10. What is your return policy?

Return requests must be submitted within 21 days of delivery, unless a longer period is required by applicable law or otherwise stated on our website.

Items must meet our return eligibility conditions.

11. Who pays for return shipping?

Customers are responsible for return shipping unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

12. Do you charge a restocking fee?

No. We do not charge a restocking fee for approved returns.

13. When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after approval.

Your bank or payment provider may take additional time to post the refund.

14. What should I do if I receive a damaged, defective, or wrong item?

Please contact support@calixey.com as soon as possible with your order number and clear photos where available.

We will review the issue and provide an appropriate solution if the issue is confirmed.

15. Do you offer exchanges?

We do not currently offer direct exchanges.

If eligible, you may return the original item under our Return & Refund Policy and place a new order.

16. Do you store full payment card details?

No. Payments are handled through secure payment providers. Calixey does not store full payment card details.

17. Can I cancel my order?

Please contact us as soon as possible at support@calixey.com.

If your order has not yet been processed or shipped, we will do our best to cancel it. If the order has already shipped, the return process will apply after delivery.