Shipping Policy

At Calixey, we aim to process and deliver orders as efficiently as possible.

1. Shipping Area

We currently ship to addresses within the United States.

Shipping may not be available for certain restricted locations, incomplete addresses, PO boxes, military addresses, or remote delivery areas. If we are unable to ship to your address, we will contact you as soon as possible.

2. Order Processing Time

Orders are typically processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays are usually processed on the next business day.

3. Estimated Delivery Time

Estimated standard delivery time is typically 5–6 business days after dispatch, depending on the delivery address, product availability, courier service, and any external delays.

Delivery times are estimates only and are not guaranteed.

4. Shipping Costs

We offer free shipping all over United States.

5. Shipping Carriers

Orders may be shipped using reliable delivery partners such as USPS, UPS, FedEx, DHL eCommerce, or other trusted carriers depending on the delivery address, parcel size, service availability, and order requirements.

Where available, the carrier name and tracking details will be provided in your shipping confirmation email after dispatch.

6. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.

Please allow a short time for tracking details to update after dispatch.

7. Delivery Delays

Delays may occur due to factors outside our control, including courier disruptions, severe weather, public holidays, high-volume periods, address issues, or carrier delays.

If there is a significant delay with your order, please contact us, and we will do our best to assist you.

8. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

Calixey is not responsible for delays, failed deliveries, lost packages, or extra costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at support@calixey.com.

9. Failed Delivery or Returned Packages

If a package is returned to us because delivery could not be completed, was refused, or was not collected, we may contact you to arrange re-delivery.

Additional shipping charges may apply where permitted by law.

10. Damaged or Missing Deliveries

If your order arrives damaged, or if you believe your order is missing, please contact us promptly at support@calixey.com with your order number and clear photos where available.

11. Contact Information

Company: Calixey
Company EIN: 42-2315464
Email: support@calixey.com
Phone: +1 505-561-4678
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time
Address: 6401 CAMERON LN UNIT 312, CRESTWOOD, KY 40014, United States